Privacy policy

Last Updated: July 11, 2026

At Alice Porter Washington, protecting your personal information is a priority. This Privacy Policy explains what information we collect, how it's used, when it may be shared, and the rights available to you as a visitor or customer of our website.

By using our website or placing an order, you agree to the practices described below.

1. Who We Are

This website is operated by V&C 's-Hertogenbosch (Company No. 89906969), registered at Burgemeester Mallenslaan 6, Kaatsheuvel, Noord-Brabant, 5171JK, The Netherlands, trading as Alice Porter Washington. Orders are fulfilled from our warehouse at 1515 Fenwood Ave, Oxon Hill, MD 20745, United States.

For the purposes of applicable data protection law, V&C 's-Hertogenbosch is the data controller responsible for your personal information.

2. Information We Collect

Information You Provide

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details
  • Order history
  • Customer support inquiries and messages submitted through contact forms

Information Collected Automatically

  • IP address
  • Browser type and version
  • Device and operating system
  • Pages viewed and site activity
  • Referral source
  • Date and time of visit

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Respond to inquiries and requests
  • Improve our website and shopping experience
  • Prevent fraud and unauthorized activity
  • Meet legal and tax obligations
  • Send promotional emails, if you've opted in

4. Legal Basis for Processing (GDPR)

Where applicable under the General Data Protection Regulation (GDPR), we process your personal information based on:

  • Contractual necessity – to fulfill and manage your order
  • Legitimate interest – to improve our services and prevent fraud
  • Consent – for marketing communications, which you may withdraw at any time
  • Legal obligation – to meet accounting, tax, and regulatory requirements

5. Payment Information

All payments are processed securely through trusted third-party payment providers. Alice Porter Washington does not store your complete card information on our servers.

6. Cookies & Similar Technologies

Our website uses cookies to:

  • Remember your preferences
  • Improve site performance
  • Analyze visitor activity
  • Enhance your shopping experience
  • Support website security

You can manage or disable cookies through your browser settings, though this may affect certain site features.

7. How We Share Your Information

We do not sell or rent your personal information.

Information is shared only with trusted partners who help us operate, including:

  • Payment processors
  • Shipping and fulfillment carriers
  • Website hosting services
  • Analytics providers
  • Customer support platforms

These partners access only the information needed to perform their services. We may also disclose information where required by law or to protect our legal rights.

8. International Data Transfers

As our company is based in the Netherlands and our warehouse operates in the United States, your information may be transferred and processed outside your country of residence, including within the EU and the US. Where such transfers occur, we take reasonable steps to ensure your data remains protected in accordance with applicable data protection laws.

9. Data Retention

We retain personal information only as long as necessary to:

  • Complete your order
  • Provide customer support
  • Meet legal, tax, or accounting requirements
  • Resolve disputes
  • Enforce our policies

Once no longer needed, data is securely deleted or anonymized.

10. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain processing
  • Request a copy of your data in a portable format
  • Withdraw consent for marketing at any time
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us using the details below.

11. Children's Privacy

Alice Porter Washington is not directed at children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that a child's information has been collected unintentionally, we will take steps to remove it promptly.

12. Third-Party Websites

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of these websites and encourage you to review their policies separately.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business, legal requirements, or website services. Updates will be posted here with a revised "Last Updated" date.

14. Contact Us

Store Name: Alice Porter Washington

Company Name: V&C 's-Hertogenbosch

Company Number: 89906969

Warehouse Address: 1515 Fenwood Ave, Oxon Hill, MD 20745, United States

Company Address: Burgemeester Mallenslaan 6, Kaatsheuvel, Noord-Brabant, 5171JK, The Netherlands

Email: info@aliceporter-washington.com

Phone number: +1 (571) 506-0599

Customer Support Hours

Monday to Friday | 9:00 AM – 5:00 PM (ET)